Last updated: 09-10-2025
Thank you for shopping at TheCasaFurniture (“we”, “us”, “our”). This Return & Refund Policy outlines your rights and responsibilities when returning products and requesting refunds.
Eligibility for Return / Refund
- You may request a return/refund within 7 days from the date of delivery.
- To be eligible, the item must be unused, in the same condition as received, and in its original packaging (including all tags, manuals, accessories).
- You must provide proof of purchase / invoice / order number.
- Custom-made or personalized furniture items may not be eligible for return unless there is a manufacturing defect or damage.
- Items damaged due to misuse or missing parts are not eligible for a refund.
Return Process
- Initiate a return by contacting us at support email info@thecasafurniture.com / 9953278031 within the return window, specifying your order number, reason for return, and photos.
- After approval, we will provide a Return Authorization (RA) number and instructions.
- Ship the item securely, preferably in its original packaging, with the RA number visible.
- Once received and inspected, we’ll confirm refund approval or rejection.
Shipping Costs & Restocking
- If the return is due to our error, we cover shipping costs.
- For “change of mind” returns, customers bear return shipping.
- A restocking fee (5-10%) may apply if the product isn’t in original condition.
Refund / Exchange
- Refunds are processed to the original payment method within 7-15 business days post inspection.
- In some cases, we may offer store credit or exchange instead of refund.
Cancellation
- Orders can be canceled before dispatch.
- If canceled after dispatch, refund will be processed post-return inspection, deducting applicable costs.
Faulty or Damaged Goods
- Report damages within 48-72 hours of delivery with photos.
- Replacement or full refund will be arranged, including shipping.
Non‑Returnable Items
- Custom / made‑to‑order furniture (unless defective).
- Sale / clearance items marked non-refundable.
- Items damaged due to misuse.
Dispute Resolution
Contact us at info@thecasafurniture.com +91-966-739-0448
