Are all products made in India?
Yes, all our products are proudly designed and manufactured in India, supporting Indian artisans and craftsmanship.
Do you have a physical store or showroom?
We primarily operate online however, showroom or warehouse visits can be arranged upon request (subject to availability in your city).
Currently, we have a physical store located in Noida, Sector 73.
How can I place an order on your website?
Simply browse the collection, choose your product, customize if needed, add to cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Can I customize the design, color, or size of furniture?
Absolutely! Many of our products can be customized in terms of dimensions, wood finish, fabric, or design. Share your requirements with us before placing your order.
Can I order furniture that’s not listed on your website?
Yes. If you have a design reference or concept, we can manufacture it for you. Contact us with your ideas, images, or sketches for a quote.
What if I want to see a fabric or wood finish before ordering?
We can send small sample swatches or finish photos to help you make an informed decision.
Can I modify my order after placing it?
Yes, but only if it hasn’t entered the production or dispatch phase. Contact our support team immediately for modifications.
Do you accept bulk or corporate orders?
Yes, we cater to offices, hotels, cafés, and interior designers. We offer volume-based pricing, design consultations, and logistics support for large projects.
What payment methods do you accept?
We accept all major debit/credit cards, net banking, UPI (Google Pay, PhonePe, Paytm), and wallet payments. Secure payment gateways are used for transactions.
Is Cash on Delivery (COD) available?
Depending on your location and order value, COD may be available for select products. Contact us to confirm before placing the order.
Are prices inclusive of taxes?
Yes, all prices displayed are inclusive of GST unless otherwise stated.
Do you offer EMI or installment payment options?
We are working with our payment partners to enable EMI options soon. Stay tuned for updates.
Do you offer special discounts or promotions?
Yes! Subscribe to our newsletter or follow us on Instagram and Facebook for exclusive discounts and seasonal offers.
Do you deliver across India?
Yes, we deliver across India, including metro and non-metro cities. Enter your PIN code at checkout to confirm service availability.
How long will delivery take?
For ready-stock items: 7–14 business days.
For made-to-order/customized products: 3–6 weeks, depending on production and delivery location.
How will my furniture be delivered?
We partner with trusted logistics providers for safe transport. Bulky furniture is carefully packed and delivered to your doorstep. In some cases, professional assembly is included.
Do you offer same-day or express delivery?
Currently, we don’t offer same-day delivery. However, we can try to expedite your order on request (subject to feasibility).
How can I track my order?
Once shipped, we’ll email or WhatsApp your tracking details. You can track it directly on the courier’s website.
Do you provide installation or assembly service?
Yes, for most products. Some come pre-assembled, while others require minor assembly, which our delivery partner or local technician can assist with.
Is there an additional cost for installation?
Installation charges (if applicable) are mentioned at checkout or communicated by our delivery team before delivery.
Can I assemble the furniture myself?
Yes, if you prefer DIY. We provide detailed manuals and hardware with every product that requires assembly.
What is your return policy?
You can request a return within 15 or 30 days of delivery if the product is defective, damaged, or not as described. Read our full Return & Refund Policy
What items are not eligible for return?
Custom-made or personalized furniture, clearance items, and products damaged due to misuse are not returnable.
What if my furniture is damaged on arrival?
Please inspect the item upon delivery. If you find damage, report it within 48 hours with photos. We’ll replace or refund the product.
How do I request a refund?
Once your return is approved and the product received, refunds are processed within 7-15 business days via the original payment method.
Do you charge for returns?
Returns due to defects or damage are free. For change-of-mind returns, you may bear return shipping costs.
Do your products come with a warranty?
Yes, we offer warranties ranging from 6 months to 2 years on manufacturing defects, depending on the product type.
What is not covered under warranty?
Normal wear and tear, misuse, water damage, termite issues, color fading due to sunlight, or physical damage are not covered.
How do I claim warranty?
Email us at info@thecasafurniture.com with your order number, photos, and issue details. Our team will assist you with the process.
What materials do you use?
We use premium hardwoods like Sheesham, Mango, and Teak, along with engineered woods, high-quality fabrics, and eco-friendly finishes.
How should I care for my furniture?
- Avoid direct sunlight & moisture
- Clean with a dry or slightly damp cloth
- Use coasters & mats to prevent stains
- Re-tighten screws periodically
- Avoid harsh cleaning chemicals
Are the finishes and colors exactly as shown online?
We strive for accurate photography, but slight variations may occur due to lighting, screen resolution, or natural material differences.
Are your products termite-resistant?
Yes, all wooden products are treated for termite and pest resistance during manufacturing.
Is my personal and payment information safe?
Absolutely. We use SSL encryption and trusted payment gateways to ensure secure transactions.
Do you share customer data with third parties?
No, we do not sell or rent customer data. Information is only shared with trusted logistics and payment partners for order fulfillment.
What is your privacy policy?
You can read our  Privacy Policy here, which explains how we collect, use, and protect your data in compliance with Indian data protection laws.
How can I contact your team?
Email: info@thecasafurniture.com
Phone/WhatsApp: +91-966-739-0448
We’re available Mon–Sun, 10 AM to 9 PM (IST).
How long does it take to get a response?
We usually reply within 24 business hours.
Do you offer interior design consultations?
Yes! Our experts can help you design, style, or customize furniture to suit your space and aesthetic.
How can I stay updated on new arrivals and offers?
Subscribe to our newsletter or follow us on Instagram/Facebook for latest updates, trends, and exclusive offers.
